Get in Touch

Problems Encountered by Customers Before Placing an Order

1. What is the MOQ?

No MOQ. One can be customized, just pay for the mold.

Yes, design renderings are available within 2 hours.

Yes, we can.

Yes.

Yes, it’s one of our value-added services.

Yes, we can.

The website price is for reference only, the current price is based on your design.

Please return the order within 2 years, so that the life of the grinding tool can be delayed to 4 years.

We have past 10 years experience in manufacturing trade, we can provide 100% OEM, and we have more than 1 million customized projects experience.

If put in a humid environment is very easy to rust, but for our products, we added a layer of plating to protect the iron material, so can guarantee at least 5 years will not rust.

In accordance with Pantone solid coated, which is internationally recognized.

Delivery/Transportation Issues

1. Can I make a sample first? How long does it take for the sample to be delivered?
  • Samples can be made first, 5-7 days delivery, special circumstances can be expedited
  • Samples are chargeable and will be refunded when the order quantity reaches 10,000 quantities

10-25 days depending on volume and level of difficulty.

  • -Express (FEDEX, DHL, UPS ) 5-7days
  • -Maritime transportation (30-50days)
  • -Air transportation (12-20days)
  • -Railroad (20-30days)

Confirm with the courier company according to the customer’s country to see if we can provide DDP method.

Yes, we can.

  • Increase: After receiving the customer feedback, we will provide the processing program within 2 hours.
  • -EXW: Client pays to do it all over again
  • -FOB: We remake it and send it to the forwarder’s address with a claim against the forwarder.
  • -DAP: We remake and pack the package and send it to the customer’s address without tax, while claiming it from the courier company.
  • -DDP: We remake and package the mail to the customer’s address including tax, and also claim to the courier company
  • Increase: After receiving the customer feedback, we will provide the processing program within 2 hours.
  • Redo the package or refund and claim from the courier company
  • Ask the courier company for the shipping cost according to the customer’s country and the weight of the shipment.
  • Based on the customer’s address, we will provide a shipping quote within 1 hour.
  • If the weight is more than 21KG, we can provide express, air, sea, railroad and other different time, price and transportation mode for customers to choose.
  • Yes, and it saves the customer shipping costs.
  • And based on our past customers of over 100,000 customized samples, we have a 100% compliance rate, so you can rest assured.

Plating Details

1. Is there 14K gold/24K gold plating?

There are 3 types of options available, for real gold plating we have 14K gold, 18K gold and 24K gold.

Yes, we can provide nickel-free plating to ensure that the product can pass the nickel-free and lead-free product safety test.

Depends on the design. Most designs don’t work.

Yes.

Yes, you can.

Should not.

Can guarantee 5 years time will not lose color, if it is in the wind and rain environment recommended that customers do real gold plating or matte color plating.

Mold Details

1. How much time is the mold kept?

2-4 years.

You need to take a picture of the abrasive to confirm the size of the abrasive to know whether it can be used or not.

Yes,we can.

Yes, but the number of additions has to be 500 or there’s a start-up fee.

Need.

Unnecessary.

1）Bottom glossy to sandy surface not required.

2）Bottom sand surface to glossy surface required.

1）Bottom glossy to sandy surface not required.

2）Bottom sand surface to glossy surface required.

No, two molds are needed because the details are different after mirroring, so two molds are needed.

Yes, in this case only pay for 3 molds (1 front + 2 back)

Price Differences

1. Does the price change for the same design with different plating colors?

There will be changes.

Depends on the design.

Yes, there are 7 kinds, customized packaging: paper card packaging, PU box packaging, velvet box packaging, velvet bag packaging, PU bag packaging, blister packaging, cardboard box packaging, attached pictures for customers to choose from.

Yes, prices range from $0.08-$0.2 per color (depending on quantity)

Iron and copper can be co-molded, but not zinc alloy.

$34 to $200 (depending on design)

10,000

Sample Fee = Mold Fee + Shipping Fee (Mold Fee is about $34-$500, Shipping Fee is about $30-$50)

Existing samples can be provided free of charge, customized need to pay the mold fee.

Butterfly cap replacement for plastic cap price is the same, replacement for other caps price is not the same, advanced card cap expensive USD0.2, safety pin expensive usd0.07

If we do it on the mill, the cost of milling is 1.5 times more expensive, if we do it on the product, it is 0.25 USD more expensive. For small quantities it is recommended to do it on the product, for large quantities on the mill.

Additional single products or products with overprints less than 100 will be subject to uploading fees (products with overprints will be subject to uploading fees for 2 times).

Required for less than 1,000 sheets, not required for more than 1,000 sheets.

Need.